Frequently Asked Questions

Everything you need to know about your Guizio order and experience.

How long will it take to receive my order?

Standard domestic shipping typically takes 3-7 business days. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain sale items and intimates are final sale.

How do I determine my correct size?

Each product page features a detailed size guide. Our silhouettes are designed for a contemporary fit; if you are between sizes, we generally recommend sizing up for comfort.

Do you offer international shipping?

Yes, we ship worldwide. Shipping rates and estimated delivery times are calculated at checkout based on your specific location and selected carrier.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options through Klarna and Affirm.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You may request a cancellation within 1 hour of placement, but once an order has entered the fulfillment stage, it cannot be modified.